Refund policy

Return Policy & Warranty

Due to the nature of international shipping, the β€œDelivered” status shown by the carrier indicates the completion of the international delivery process.

All purchases made through www.kangtaosmart.com include a 7-day return policy and a 6-month limited warranty for the KangTao Smart N6-RB Power Bank, with certain exceptions such as consumable components (e.g., batteries).

1. Can I return my N6-RB Power Bank?

You may return your product under the following conditions:

  1. The return request is submitted within 7 days of receiving your order.
  2. The product must be:
  • Unused
  • Undamaged
  • In resalable condition

Once the returned product arrives at our warehouse and passes inspection, the refund process will begin.

Return Requirements:

  1. Returns must include all original accessories.
  2. Items must include the original packaging.
  3. Returns may be rejected if the product does not meet the above requirements.
  4. If the return is caused by reasons unrelated to product quality, the customer is responsible for the return shipping cost. The original shipping fee paid during purchase is non-refundable.
  5. If the product is damaged, defective, or incorrect due to KangTao Smart’s responsibility, we will cover the return shipping cost.
  6. Due to international logistics limitations, returned packages must be arranged according to instructions provided by the KangTao Smart support team. Refusing delivery of a returned package may prevent successful processing, and refund requests for rejected packages may not be accepted.
  7. Refunds will normally be processed within 5–10 business days after the returned item passes inspection.

2. How do I return my N6-RB Power Bank?

To initiate a return, please contact KangTao Smart customer service:

πŸ“§ service@kangtaosmart.com

Please provide:

  • Reason for return
  • Order number
  • Proof of purchase (invoice or order screenshot)

Our customer service team will review your request and provide further return instructions.

3. Warranty

We provide a 6-month limited warranty for all KangTao Smart N6-RB Power Banks purchased from our official website.

Warranty Exceptions:

  1. The 21700 rechargeable battery included with the N6-RB comes with a 30-day warranty.
  2. Consumable components are not covered under warranty.

How to Claim Your Warranty

1. Warranty Service

For confirmed product quality issues:

  • The defective product may be replaced with a factory refurbished unit of equal value when available.
  • If a refurbished replacement is unavailable, a new product will be provided.

2. Warranty Process

Please contact:

πŸ“§ service@kangtaosmart.com

and describe the issue with your N6-RB Power Bank.

We will reply within 3 business days.

You may need to provide:

2.1 Proof of Purchase

Examples:

  • Order ID
  • Sales invoice
  • PayPal transaction ID

2.2 Product Information

Including:

  • Product serial number (if applicable)
  • Photos or videos showing the product issue

2.3 Product Inspection

In some cases, the product may need to be returned for quality inspection.

4. Valid Proof of Purchase

Accepted proof includes:

  1. Order number
  2. Sales invoice or payment confirmation
  3. Order information showing:
  • Purchase date
  • Product name
  • Product price
  • Total amount
  • Seller information

Additional verification documents may be required depending on the situation.

5. Shipping Costs Covered by Customer

Customers are responsible for shipping costs in the following situations:

5.1 Returning products for reasons unrelated to product defects.

5.2 Warranty claims for products used outside the original purchase region.

5.3 Accidental returns.

5.4 Returning personal items.

5.5 Products claimed as defective but confirmed to be functioning normally after inspection.

5.6 International return shipping costs.

5.7 Unauthorized returns made without approval from KangTao Smart.

Refund Tips

Returned products must include:

  • All original accessories
  • Original packaging

For non-quality-related returns:

  • Customers are responsible for return shipping costs.
  • KangTao Smart will refund the product purchase price after inspection.

Returns may be rejected if they do not meet these requirements.

6. Warranty Does Not Cover

The warranty does not cover:

6.1 Products without valid proof of purchase.

6.2 Lost or stolen products.

6.3 Products outside the warranty period.

6.4 Damage caused by non-quality-related issues.

6.5 Repairs or modifications performed by third parties.

6.6 Damage caused by external factors.

6.7 Damage caused by improper use, including but not limited to:

  • Drops
  • Extreme temperatures
  • Water damage
  • Incorrect operation

6.8 Products purchased from unauthorized sellers.

7. KangTao Smart Is Not Responsible For

7.1 Data loss caused by using KangTao Smart products.

7.2 Personal items accidentally included in returned packages.

7.3 Packages lost or destroyed due to incomplete or incorrect delivery information.

Important Notice

For returns caused by non-quality issues, customers are responsible for any damage or loss that occurs during return shipping.

Please contact KangTao Smart before sending any return package to ensure your return is processed correctly.

  • βœ… Return window: 7 days after delivery
  • βœ… Refund processing: 5–10 business days after inspection
  • βœ… Product warranty: 6 months (battery: 30 days)

KangTao Smart Support Team
πŸ“§ service@kangtaosmart.com
🌐 www.kangtaosmart.com